Tag Archives: user experience

a cat in a suitcase

Air Travel and Carry On Luggage

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Everyone has at least a few good carry-on luggage stories. First, there are the abusers. The person who had live chickens in a shopping bag (I really heard that on the news once!), the duffel bag that could fit full length skis and poles. It’s amazing what people try to get away with. Then we have the travel-lights…

a small wearable camera

Uninterrupted Lifelogger?

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I am a little intrigued by the autographer. Not as a product I would want to buy, I am not at all interested in photo lifelogging. But I really want to know what the conversation was like when they decided on the basic functionality.

Autographer is a new type of camera which has been custom built to enable spontaneous, hands-free image capture…

a large office of cubicles

Guest Post: Ergonomics: Essential Component of Organizational Psychology

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As startups, and business-people in general, one of our greatest assets is our staff. It is our responsibility to care for their health, well-being, and happiness. Industrial and organizational psychology, I-O Psychology, can further that goal. I-O psychology focuses on increasing workplace productivity and health, both physical and mental, of employees. Granted, productivity and employee’s well-being encompass many factors (i.e., organizational structures, leadership ability and training, personnel psychology, and many more), but proper ergonomics in an organization can have positive effects on our staff’s vitality as well as their work effectiveness. Embracing proper ergonomics in the workplace should be a fundamental part of organizational psychology assessments and plans…

Bicycles with Innovative Features

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This is a really quick read, but one I think you will like. What I liked most about it is that the ideas improve the user experience of bicycle riding without focusing on technology bells and whistles. Not everything has to be in the cloud, right? Can a bike be designed for a specific city? This one is. What are the biggest pain points in a bike rider’s experience? Having a lock handy. Being able to store things on racks that retract when not in…

the hfes annual meeting logo

Future Visions of User Experience

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Today’s post is a little self-serving so I want to get my disclosure out right away. As the founder of User Experience Day at the HFES Conference, I personally hope that you all come to our technical sessions, professional development workshops, and social events.

User Experience Day 2014 is a dedicated track of programming specifically geared for UX professionals. The objective is to deliver a great program of technical sessions and networking opportunities for all attendees. This is a very good chance to make personal connections with a wide variety of UX professionals from around the world…

a stack of engineering papers

Design Principles Over Standards

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Principles are better than standards in UX design, according to this article by Peter Hornsby at UX Matters.

For a long time, I’ve been an advocate of creating standards, guidelines, and patterns as a way of achieving design consistency within a large organization. While these do offer significant benefits, they also introduce a number of problems into the design process…

a computer lab

Educational Technology Needs an Education Focus

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Jon Kolko over at UX Magazine has a great article on educational technology. His main message is pretty simple. Too many vendors focus on the wrong value proposition. They create systems that are scalable (e.g. MOOCs), convenient (e.g. multi-channel), give graduates official credentials (e.g. certification), and/or have access to a large corpus of content to choose from.

This fit between problem and solution is sometimes called a value proposition—a promise a brand makes about the ability of a product to help someone achieve a specific goal…

two women meeting at a coffee shop

Ebanking and Capital One 360 Cafés

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When I read about the new Capital One cafés opening up in Boston I was intrigued. The basic idea is that bank branches don’t support the significant expense of maintaining them. But there are enough people and activities that they support that banks don’t really want to get rid of them completely. So how do you balance the tradeoffs? The café is Capital One’s idea for how to bridge the gap. I have not been to one, so I am doing a little imagining here.

At Capital One 360®, we believe banking should fit comfortably into everyday life. That’s why we’re not just online and mobile; we can now be found in Cafés opening across Boston. A place where you can get your banking questions answered or simply recharge your lives with free WiFi, tips on saving time & money.

a man hitting his face with his palm

Viral Marketing – Is it Ok if the User Blames Himself?

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I was a little upset when I read this article, which is from someone whose ideas I usually have a high regard for. The article is about what he calls the viral “oops.”

Unlike viral loops, which are actions users take in the normal course of using a product to invite new members, viral oops rely on the user ‘effing-up.

In essence, this is when a user shares your content by accident, blames himself for the mistake, and you get the benefits without the costs of the error.