All posts by Marc Resnick

Image of a MakerBot Replicator 2 with example printed objects including a skull, diamond, and landing gear

3D Printing, Unexpected Consequences, and User Experience

Read More »

Is this something that you would appreciate as a user? “The startup KeyMe, which says it’s trying to bring “innovation” to the locksmith industry, has launched a partnership with the 3-D printing marketplace Shapeways to let people print copies of their own keys on demand.”…

Image of an email message icon

How Important is Response Time for Automated Emails?

Read More »

I just signed up for an email newsletter (don’t ask!!) and I realized something when I got the mandatory “I am not a bot and this is my real email” request. I received the confirmation email in less than a second after hitting enter on the host’s website. That made me feel very confident of the quality/reliability/legitimacy of the host…

Ergonomic Design: Buzzword or Key Differentiator?

Read More »

Is this really an ergonomic improvement? Or is it just aesthetics fooling our body into thinking it will feel good? “Home Depot’s new Big Gripper all-purpose bucket is a handy improvement on the old school, five-gallon contractor pail. An ergonomic handle and patent pending “pocket grip” on the underside sets the product apart on the shelf, but more importantly, the design is a showpiece for a new approach to big box merchandising.”…